Common purchase queries answered
You can place an order directly through our website or send us an inquiry for quotation.
For bulk purchases or technical product matching, our sales engineers will assist you with product selection and configuration.
Orders are usually processed and shipped within 1–3 business days. Carriers may not pick up on weekends.
Once shipped, your order will typically arrive in 7–15 business days, depending on your distance from the warehouse.
We offer free shipping on all orders—no minimum required (some individual products excluded).
Once your order is shipped, we will send you:
Tracking number (Express/Air)
Bill of lading (Sea freight)
ETA updates
Our logistics team can assist with tracking upon request.
All shipments are inspected and packed securely before dispatch.
If your goods arrive damaged, please:
Take photos/videos of the damage
Keep the original packaging
Contact us within 48 hours
We will assist with the insurance claim and replacement arrangements.
Yes. Customers may:
Arrange pickup from our factory
Use their own freight forwarder
Request DDP door-to-door service (available for certain regions)
You can create an account during checkout or before shopping.
To register:
Click “My Account” in the site menu.
Select “Register”.
Enter your email address and password.
Click “Submit.”
Your account will be created instantly and you can manage orders, shipping addresses, and invoices anytime.
To update your shipping address:
Log in to your account.
Go to “My Account” → “Addresses.”
Click “Edit” under the Shipping Address section.
Update your details and click “Save Address.”
You can also add multiple addresses for future orders.
Note: If your order has already shipped, please contact our support team to update delivery information.
If you need to swap an item
We accept returns for eligible unused items within 30 days of delivery.
Returned items must be in their original packaging and condition.
Custom-built or special-order products may not be eligible for return.
Please contact our Support Team before initiating a return so we can confirm eligibility.
If you received an incorrect product, please contact us within 7 days of delivery and provide your order number and photos.
We will arrange a replacement or issue further instructions at no additional cost to you.
If your order arrives damaged, please take photos of:
• The damaged parts
• Packaging
• Shipping label
Send them to us within 48 hours of delivery so we can file a claim and arrange a replacement or solution.
You can reach our customer support team through:
Email: (support@)
Contact Form: On the website
Live Chat: When available
Our support team typically responds within 1–2 business days.
If your order has not yet shipped, please contact us immediately and we will update it for you.
If the order has already shipped, we may not be able to reroute it. Additional shipping charges may apply.
Orders can only be changed or canceled before shipment.
Once your order has been dispatched, we can no longer modify or cancel it.
If you need urgent assistance, please contact us as soon as possible with your order number.
